Help centre
Frequently Asked Questions
Everything about ordering, delivery, payment and exchange. Still have a question? Message us on WhatsApp.
Orders
How do I place an order?
Choose a bag, select the color and tap Buy Now. Enter your name, mobile number, city and address and confirm. You can also tap "Order on WhatsApp" on any product.
Will you confirm my order?
Yes. Our team calls or sends a WhatsApp message on the number you gave to confirm every order before dispatch.
Can I see more photos or a video of a bag?
Yes. Tap the WhatsApp button on the product and we will share more photos with you.
Delivery
Do you deliver all over Pakistan?
Yes, we deliver to every city in Pakistan through trusted courier partners.
How long does delivery take?
Usually 2 to 4 working days after confirmation. Remote areas can take 1 to 2 extra days.
How much are the delivery charges?
Rs 200 per order, and free on orders above Rs 4,000.
How can I track my order?
Use the Track Your Order page with your order number and mobile number, or message us on WhatsApp.
Payment
Which payment methods do you accept?
Cash on Delivery, JazzCash and Bank Transfer.
How do I pay by JazzCash or bank transfer?
After you place the order, the account details are shown on the confirmation page. Send the amount and share the screenshot on WhatsApp. We dispatch once the payment is confirmed.
Exchange
Can I exchange a bag?
Yes, within 7 days of delivery if the bag is unused with its tags and packaging. Message us on WhatsApp with your order number.
What if I receive a damaged or wrong item?
Send us photos or the unboxing video on WhatsApp within 48 hours and we will replace it at no extra cost.
Can't find your design?
Send us a photo, we will find it for you
Share a picture of the bag you like on WhatsApp and our team will reply with the closest designs, colors and prices.
